Call center & help desk

One of the areas the most affected by the digital transformation is certainly communication. Call centers now have tools at their disposal to enable better management of their resources. AI, and the analysis by the right agent of the colossal amount of data generated allows for better identification of problems and greater responsiveness.

Outgoing calls

Advertising, selling or making a survey, these activities bring companies closer to their customers and their leads, but these activities generate a lot of data.

By analyzing the statistics of the outgoing calls accurately, your company can get precious insights regarding these and build more robust campaigns that will leverage higher results ! Therefore, a powerful tool that can give the right information at the right time to the right person will help your company take better decisions and enhance its efficiency.

Evolusys will help you highlight accurate statistics, to give management insights to help their agents to have more time to deal with each customer or lead and to build stronger customer relations.

What Evolusys will bring you :

  • Enjoy a clear 360° vision that encompasses global statistics for your specific campaigns down to detailed numbers regarding each of your call center agents.
  • Get real-time data for your day-to-day activities to enhance productivity.
  • Better plan and focus your actions that’s brings real return on investment using summarized analytics
  • Use Geolocated statistics to help you better target specific audiences
  • Get hands-on, easy-to-use tools to maintain your operation at peak performance, helping your teams to stay focus on what really matters.

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Incoming calls

Being on hold is one of the most-common complaints when trying to reach a call center. But instead of bringing more workforce, meaning more costs, we propose you to maximize your efficiency by getting better insights on your incoming call.

Being more available, call center agents have more time to give qualitative answers to each customer and lead.

With the perfect tool we can deploy for you, your management can get a good overview of the day-to-day routine up to monthly statistics, all in one place, one click. Furthermore, such tools can give you useful insights on topics related to the quality of the given answers.

What Evolusys will bring you :

  • We bring you easy-to-use tools to monitor all the data your call center generates
  • Get the ability of drilling down from the monthly statistics to the real-time response rate
  • Customized experience that helps monitor specific issues and get precious insights in just a few seconds.
  • Improve your staff interactions with customers and leads and offer them a more customized experience
  • Web-based experience to monitor your activities wherever and whenever you want.

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In-house help desk

Sometimes, things do not work as they should. When this prevents staff to work, it is a direct loss for the company. Having an efficient in-house help desk with a good ticketing management might prevent losing too much time in solving the issue. To help monitor and make more informed decision to improve the internal help desk is not only worth saving time and money but also having more happy staff.

We can help your companie can take better decisions with the right insights on the main issues the in-house help desk is facing. Thus, a good tool to monitor your help desk activities will assist make better changes to improve the service

What Evolusys will bring you :

  • Easy to read, multidimensional monitoring of the open tickets at a glance with possibility to filter to specific topics, geolocation, people etc
  • Global vision of tickets, from the entire company to each member of the staff
  • Easy-to-use tools to help your company get useful insights on the in-house helpdesk, making it easier to identify the root cause of the problems
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Public-facing help desk

The customer service is a key element in maintaining customer confidence. Therefore, a good public-facing help desk is a must have in today’s leading businesses. Unfortunately, it is complicated to get easily accessible insights from the daily business of a help desk. Innovative analytical tools are great at giving such information and help management focus their teams on the right topics. A rising efficiency will give more time to the help desk agents to give more valuable answers to the customers.

A company that offers quick and reliable answers to its customers can leverage its customer satisfaction and can lower the pressure on its help desk.

We bring you new insights to provide more tailored responses to arising problems.

What Evolusys will bring you :

  • Easy-to-use tools that help identify specific topics and their impacts on your business.
  • Responsive and clear dashboards to grasp the daily routine of the help desk and rise efficiency to give more reliable and timely responses.
  • Quick insights on the different topics encountered by the help desk and useful statistics about it.
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